Safeguarding Clinical Technology &
Pharmaceutical Application Operations
Clinical Application Support & Service Delivery Professional with 13+ years of enterprise pharmaceutical experience. Leading Medicine Development Unit (MDU) support operations for Eli Lilly and Company via BCforward.
Trusted steward for critical clinical trial applications including Veeva Vault Clinical, Veeva Clinical Global Directory (VCGD), SAFR NS, and Safety Mailings. Ensuring uninterrupted site investigator access, strict role & permission segregation, rapid P1/P2 Major Incident mitigation, and zero-defect SLA compliance across global drug development programs.
+5% Outperformance
Pharma GCC
MTTR Minimization
Clinical Platforms & Regulatory Systems
Interactive platform matrix supporting Eli Lilly clinical trials
Veeva Vault Clinical
COREFull lifecycle administration of Study & Site role hierarchies, security profiles, granular permissions, and eTMF/CTMS investigator access governance.
Veeva VCGD
DIRECTORYGlobal Directory administration linking clinical investigator identities, study teams, cross-site authorizations, and federated pharmaceutical credentials.
SAFR NS & Safety Mailings
SAFETYOperational coordination for safety letter distribution, ensuring trial investigators and institutional review boards receive timely safety alerts and notifications.
IMPCT & Service Workflows
ITSMServiceNow request optimization, standardized GxP bulk request templates, and end-to-end service blueprinting for clinical operational teams.
BCforward • Medicine Development Unit (MDU)
Medicine Development Unit (MDU) Global Operations
BCforward Asia-PAC GCC • Global Drug Development IT
Direct and manage end-to-end user access requests, provisioning, and deprovisioning across clinical trials. Control role assignments, study/site team access, security profiles, permissions, and group memberships under strict segregation of duties.
Consistently reported 100% SLA compliance for 2023, 2024, and 2025 against Eli Lilly’s contractual 95% target. Monitor SLA acceptance and resolution performance, review operational trends, and implement preventive measures.
Coordinate rapid resolution of clinical application access incidents and service tickets. Direct investigation for complex integration bottlenecks between Veeva Clinical, VCGD, and SAFR NS, coordinating directly with application owners.
Redesigned request handling via customized bulk request forms, standardized ServiceNow catalog workflows, and operational dashboards. Author SOP updates, guide knowledge transfers, and build end-to-end service blueprints.
P1/P2 Major Incident & Clinical Bridge Command
Experience how critical clinical trial outages are contained
In clinical drug development, study site downtime can delay patient enrollment, trial monitoring, or regulatory submissions. Select a critical event below to view Sandeep’s emergency mitigation response:
Clinical Support & Service Delivery Skills
Access Governance & Security Profiles
Study, site and clinical team role provisioning, deprovisioning, and permission group audits.
100% SLA Governance & Reporting
Contractual performance tracking, operational dashboards, backlog management, and client metrics.
Major Incident (P1/P2) Bridge Command
Orchestrating emergency bridge calls, driving down MTTR, and executive stakeholder communications.
End-to-End Service Workflows
Guiding cross-functional teams to visualize and seamlessly build standardized service delivery pipelines.
Azure Cloud (AZ-900 Certified)
Cloud security, identity governance, and enterprise cloud infrastructure fundamentals.
Machine Learning Initiatives
Coordination & support for AI/ML automated ticket routing and intelligent triage integration.
AZ-900: Microsoft Azure Fundamentals
Microsoft Certified Professional
Validation of cloud concepts, security, privacy, and compliance principles supporting modern pharmaceutical cloud-hosted clinical architectures.
BSc-IT (Information Technology)
Acharya Nagarjuna University
Foundational computer science, database systems, software engineering, and network architecture that anchored 13+ years of clinical service delivery excellence.
Bring Proven Clinical Operations Leadership to Your Organization
Ready to lead Veeva Vault clinical support, eliminate SLA non-compliance, govern complex trial investigator access, and orchestrate high-pressure major incident bridges: